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These terms set out the rules that apply when you access 11bb, place activity through your account, or use any service we operate. Reading them before you use the platform means you understand what we expect from you and what you can expect from us — including how session controls, transaction records, and account adjustments are handled.
These terms form the binding agreement between you and 11bb when you open or use an account on this platform. Access to 11bb and participation in any activity on it depends on your local law and the eligible regions set out in our access policy — we do not represent that all services are available everywhere in Bangladesh or beyond. By using your account, you confirm that you are of eligible age under the laws that apply to you, that you are not acting on behalf of another person, and that the details you provide are accurate. We reserve the right to suspend or close an account where we have reasonable grounds to believe these conditions have not been met. Your transaction history — including deposits and withdrawals processed through Nagad, Upay, and Bank Transfer — is recorded in your account dashboard and forms part of the record governed by these terms. Any service update that materially changes your rights will be communicated through your registered account. Continued use after a notified change constitutes acceptance of the revised terms. If you do not accept a change, you should stop using the platform and contact our support team to arrange account closure.
These terms apply specifically to your 11bb account and the services we directly operate. They do not extend to third-party platforms, external payment processors, or any service you access by following a link away from 11bb. Understanding the boundary of this policy helps you know exactly when these terms protect you and when a separate policy applies.
These terms govern how your account is created, maintained, and closed — including login credentials, verification steps, and the session controls visible in your account settings. Any restriction we place on access will be explained through your account or by our support team.
Deposits and withdrawals made through Nagad, Upay, or Bank Transfer fall within this policy while they are processed by 11bb. Once funds leave our system to your nominated wallet or bank account, the terms of that payment provider apply separately.
Game content supplied by studios available in the lobby — including titles from CQ9, Pragmatic Play, and Habanero — is covered by these terms at the platform level. However, each studio's own end-user terms may sit alongside ours; we are not responsible for studio-level content decisions.
External links, partner information, or payment rails outside our verified withdrawal paths operate under their own policies. These terms do not extend liability to any third party whose service you access independently, even if you reached that service via our platform.
Under these terms, you have several concrete steps available to you at any time. You can review your full transaction record — deposits, withdrawals, and activity history — directly in your account dashboard, accessible from any device you use to log in. If any personal detail on your account is incorrect, you can update it through the account settings page; fields that require verification will prompt the relevant steps on screen. Where a transaction has not processed as expected — for example, a Nagad withdrawal shown as pending beyond the timeframe described in the transaction notes — you can raise a query through our support route and we will investigate using the reference number attached to that transaction. You also have the right to request a summary of the activity recorded against your account, and to ask us to correct demonstrably inaccurate records. If you believe a term has been applied in a way that is inconsistent with this policy, you can formally raise that concern in writing through the contact path below.
Open your account dashboard from any device to see a full log of deposits, withdrawals, and session activity. The record is date-stamped and filterable by transaction type, so you can locate a specific Nagad or Bank Transfer entry without scrolling through unrelated history.
Account settings lets you update contact details and preferences. Fields tied to your verified identity will require you to follow the verification steps shown on screen — we cannot accept corrections that bypass that process, as the record integrity protects you as much as it protects us.
Use the support contact path to raise any question about how a term has been applied to your account. Include the transaction reference or the specific policy clause you are asking about, and we will respond to the account email address on file.
If you decide to close your account, contact support in writing. We will confirm the closure, process any outstanding balance through your nominated withdrawal method, and retain records only as required by the terms set out in our data section.
If you have a question about any clause in these terms, or need to act on a right described above, use the contact paths below. We respond to the account email address you registered with, so keep that detail current in your account settings.
For questions about how a specific term applies to your account — including transaction disputes or session-limit queries — contact us through the support form in your signed-in account area. Include your account reference and the relevant policy section.
Written queries about your rights under these terms, including requests to review or correct account records, can be sent to the support email address published in the help section of your account. We respond to the registered email address only.
For time-sensitive account questions — such as a pending Upay withdrawal or an access restriction you did not initiate — the live chat route in your account panel connects you to the support team. Use it to get a reference number for any issue you later need to follow up in writing.
These terms work alongside our data handling and account security practices. Here is how each area is managed under this policy.
Personal and transaction data collected through your account — including records of Nagad, Upay and Bank Transfer activity — is held only for as long as required by this policy and any applicable legal obligation. You can request a summary of what we hold by contacting support in writing.
We use session cookies to keep your account state consistent across devices. No marketing profile is built from cookie data without your knowledge. You can review and adjust cookie preferences through the settings link in your account, available on mobile and desktop.
Access to your account is controlled by your registered credentials. If you suspect unauthorised access, notify us immediately through the support form. We will temporarily restrict the account while we investigate, and we will only restore access once identity is confirmed through the verification steps shown on screen.
When these terms change in a way that materially affects your rights, we will notify you through your registered account before the change takes effect. The version date at the foot of this page reflects the most recent revision. Archived versions are available from support on request.
These are the questions we hear most often about how these terms work in practice. If your question is not covered here, contact support through your account.
Yes. Transactions processed through Nagad, Upay, and Bank Transfer while they are handled by 11bb fall under these terms. Once a withdrawal reaches your nominated wallet, that provider's own terms apply. Your account dashboard shows the status of each transaction with a reference number you can quote to support.
This page is accessible from any device you use to log in — mobile browser, tablet, or desktop. Your session stays consistent across devices, so you can start reading on mobile and return on desktop without losing your place. No separate app download is required to view or act on policy information.
We notify you through your registered account before any material change takes effect. The version date at the foot of this page is updated with each revision. If you want a copy of an earlier version, contact support in writing and include your account reference in the request.
Raise the concern in writing through the support contact route. Include the specific clause you are questioning and the account activity or decision you believe is inconsistent with it. We will review the case against the recorded transaction data and respond to your registered email address.
Yes. Access to 11bb and participation in any activity on the platform depends on your local law and the eligible regions defined in our access policy. We do not confirm that all services are available in every part of Bangladesh or in other countries. Check your local legal position before opening or using an account.
Contact support in writing and state that you want to close your account. We will confirm receipt, process any remaining balance to your nominated withdrawal method — Nagad, Upay or Bank Transfer — and close the account once that is complete. We retain records only as required under this policy.