Mobile / Casino
This policy explains what information 11bb collects when you use our platform, how we hold it, and what choices you have over it. Access to this platform and its features depends on your local law and eligible regions — read through to understand exactly where your data goes and how to act on it.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method identifiers linked to your wallet, whether that is Nagad, Upay, or a Bank Transfer account. We also collect behavioural data generated by your session: the pages you visit, the actions you take inside the account dashboard, and the device identifiers associated with your connection. This data serves three purposes: it allows us to operate your account correctly, it helps us detect irregular activity that could affect your balance or access, and it lets our support team trace a reported issue back to a specific interaction. We do not sell your personal data to third parties for marketing purposes. Where we share data with service partners — for example, payment processors handling your Nagad or Upay transaction — those partners receive only what is necessary to complete the function you requested. Your account dashboard shows the payment methods currently linked to your profile, and any change to those links is logged with a timestamp. Data we hold about you is retained for as long as your account remains active and for the period required under the applicable law of eligible regions.
Nagad transaction identifiers are shared only with the payment processor completing that specific transfer. No additional profile data is attached.
Upay wallet references follow the same restricted-data rule — only the fields required to route the transaction are passed to the processor.
Bank Transfer records are held in your account transaction log. You can view the entry, date and reference number from your dashboard at any time.
Not every touchpoint on or around our platform falls under the same rules. This section clarifies which parts of your interaction with us are covered by this policy and which are governed by separate arrangements — so you know exactly who is responsible for what.
Logging in, updating your profile, reviewing your transaction history and adjusting session controls — all of this is covered directly by this policy. The data involved is held by us and subject to the rights described below.
When you initiate a transfer via Nagad, Upay or Bank Transfer, the transaction passes through the respective payment processor. Their own privacy terms apply to the data they handle at their end; our policy covers only the record we retain in your account log.
Pages you browse within our platform — game lobbies, promotional notices, policy documents — are logged as session activity under this policy. That activity record helps us resolve support queries and detect access issues.
Links that take you away from our domain, or any third-party tool embedded in a partner service, are governed by that third party's own policies. We do not control how external sites collect or process your data once you leave our pages.
You have concrete actions available to you at any point. Reviewing what we hold about you does not require a formal request — your account dashboard surfaces the main data points: contact details, linked payment methods (Nagad, Upay, Bank Transfer), session history and transaction records. If something there is inaccurate, you can submit a correction through the support route described in this policy, and we will update the record after verifying your identity. If you want to understand specifically what data is retained about a closed session or a past transaction, our support team can walk you through what the system logs. These rights are available to eligible account holders, and their extent may vary depending on the applicable law in your region — we are not in a position to guarantee outcomes that fall outside what local regulations permit. What we do commit to is acknowledging your request and responding through the contact path you used to raise it.
Your account dashboard shows contact details, linked wallets and transaction history. Open the account page to see what is currently on file before raising any query.
If a name, contact number or payment reference is wrong, contact support with the correct information and your account reference. We update after identity verification.
Questions about what specific data we hold or how long we retain it can be directed to our support channel. We respond through the same route you used to contact us.
Where you need us to act on a data matter — correction, restriction or a retention query — our team handles these through the published contact routes, not through in-lobby tools.
If this policy raises a question you cannot resolve from your account dashboard, our support team is the right place to start. We respond through the channels listed here — we do not process data requests submitted through social media or unverified contact forms.
The live chat option inside your account is the fastest route for policy questions. Start a session, describe your query and our team will handle it from there.
For detailed requests — such as asking what data is retained about your account or requesting a correction — email the address shown on our contact page with your account reference included.
Many data points are self-serviceable. Your transaction log, linked payment methods and session records are visible after you sign in — check there before opening a separate support request.
Keeping your account data accurate and contained is a structural part of how we run this platform — not an afterthought. Each of the areas below reflects a specific practice in place today, not an aspirational claim.
We use cookies to keep your session active across the pages you visit on our platform. Functional cookies are required for the account to work; analytics cookies help us understand navigation patterns. You can manage cookie preferences through your browser settings.
Access to your account is controlled through your login credentials. Any change to linked payment methods — Nagad, Upay or Bank Transfer — is recorded with a timestamp visible in your transaction log. We do not store full payment credentials on our servers.
We retain account data for as long as your account is active and for any period required by the applicable regulations in eligible regions. When retention is no longer required, data is removed from active systems according to our internal schedule.
Changes to this policy are published on this page with a revised effective date. For questions about a specific change or to request action on your data, use the support routes listed in this policy — not external channels.
These are the questions we hear most often about how your data is handled. If your question is not covered here, the support routes listed above are the right next step.
We collect the information you submit during registration — name, contact details and the payment identifiers you link to your account, such as a Nagad or Upay wallet reference. We also log session activity and device identifiers associated with your access.
Yes. Your account dashboard shows the main data points on file: contact details, linked payment methods and your transaction history. For a broader record, contact support through live chat or email with your account reference and we will walk you through what is retained.
Open a support request through live chat or the email route listed on our contact page. Include your account reference and the correct detail. We verify your identity before making changes to contact or payment information on file.
Only the fields required to process your specific transaction are passed to the payment processor handling it. We do not share broader account or profile data with payment providers. The record of the transaction is retained in your account log, visible from your dashboard.
We retain data for the period your account remains active and for whatever duration is required under the applicable law in your eligible region. When that period ends, data is removed from active systems. The exact retention period depends on local regulatory requirements.
Support queries related to this policy are handled through the channel you used to contact us — live chat or email. The details you provide in that request are used to resolve it and are retained as part of your account interaction record in line with our standard retention practice.